13 Insightful Questions to Ask in Your Outsourcing Business Case
One of the toughest jobs in outsourcing is tracking the impact various changes may have on your outsourcing business case. Knowing what these changes are and how to best manage them will make a...
View ArticleNetwork Management Structures: Centralized or Local?
Mark Minorik, Director As Unified Communication (UC), mobility, WebRt, and other emerging solutions migrate into the mainstream, executives are revisiting their network and communication organizational...
View ArticleFoot-Dragging on Telecom Contracts a Risky Business
Timothy Foust, Managing Consultant Buyers of network and telecom services have an increasingly wide range of options to choose from, as aggressive newcomers as well as established global players take...
View Article“Meet the Market” vs. “Make the Market” – Why Greed Isn’t Good for...
Phil Hugus, Managing Director Contract negotiations for IT and network services are not for the faint of heart. Millions of dollars are at stake and account teams face intense pressure to win the deal...
View ArticleWinning at Whack-a-Mole: a Two-Pronged Approach to Managing Telecom Costs
Dave Muller, Managing Director Pricing for telecom services is notoriously byzantine, convoluted and complex. As a result, customer organizations face the constant challenge of ensuring that invoices...
View ArticleMachine Learning and Cognitive Capabilities Extend SaaS Solutions
Louis Pellegrino, Director The concept of “Machine Learning” describes a type of Artificial Intelligence (AI) that provides computers with the ability to learn without being explicitly programmed. Put...
View ArticleIs your SLA in cloud computing negotiable? | SearchCloudComputing
Alsbridge Director Dave Goodman explains that cloud SLAs are fairly rigid, but that pricing can be negotiable. The post Is your SLA in cloud computing negotiable? | SearchCloudComputing appeared first...
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